Internal Oorganizational Communication and Employee Job Satisfaction in Kenyatta National Hospital

Abstract

The general objective of the study was to assess how internal organizational communication impacts on employee job satisfaction in Kenyatta National Hospital. The study was carried out in Kenyatta National Hospital located in the upper hill region of Nairobi city. The study targeted all the departments’ of the organization which include clinical department, professional support department, and administration department and specialized units. The study adopted a descriptive research method.Primary data was collected through the administration of questionnaires. The data and information obtained through the questionnaire was first checked for completeness. Data gathered from correctly filled questionnaires was cleaned, coded, tabulated and analyzed using SPSS by both descriptive statistics whichincluded mean and standard deviation to capture the characteristics of the variables under study and inferential statistics which included regression coefficient which wasused to analyze the relationship of the dependent and the independent variables. The results obtained were presented using Tables, bar graphs and pie charts. The open ended questions were presented through content analysis. The findings revealed a strong positive relationship between the independent variables and the dependent variable. In relation to the study findings the study concluded that physical face to face meetings, social media communications, intranet communications, communications through memos and organizational structure influence the employee job satisfaction. The study recommends that organizations should useface to face communication in communicating ambiguous tasks, makingdecisions and completing complex tasks. In addition face to face communications should be encouraged in organizations so as to build relationships with managers.