Factors affecting performance in water services regulatory board :

Abstract

The study was aimed at analyzing factors that affect performance on Water Services Regulatory Board. The specific objectives included: To determine the effect of stewardship on performance, to assess the effect of teamwork on performance and determine the effect of organizational structure on performance of the Water Service Regulatory Board. To ensure survival and sustainability in the water sector, the regulatory board has to adopt stewardship, teamwork and good organizational structure. The study employed explanatory research design and descriptive design. The targeted population were all employees of the board they included: the top management, middle level management and the support staff bringing the total number to 548 with a sample size of 118. Primary and secondary data was gathered from various authoritative sources including books, published articles, and on-line journals. A structured questionnaire was used to collect primary data. Responses in the questionnaire were tabulated, coded and processed by use of Statistical Package for Social Sciences and Microsoft excel, which was used to generate the statistical outputs. Descriptive statistics and inferential statistics was used to draw conclusions. In addition, multiple regression analysis was conducted to establish the relationship between stewardship,teamwork,organizational structure and performance. The findings were presented in tables and charts. At the end, the study found out that there was a significant relationship between stewardship, teamwork, organizational structure, service and performance of the Water Service Regulatory Board. In conclusion stewardship affects performance significantly. Teamwork affects performance of an organization in the dynamic business environment, many organizations find the use of teams efficient and productive. Organizational structure affects the performance of an organization in relation to itsoperational pattern. Therefore the organizational structure has a significant effect on performance of Water Service Regulatory Board. The study recommended the following for policy and best practice: Top management to engage general public and involve them in activities of water to enhance public participation, improve on communication to create a conducive environment to enhance performance,have an evaluation of the corporate structure to improve on performance of directors and management should embrace proper structures and well-structured mechanism in order to achieve their core objectives and goals and finally formulate and adopt policies that promote teamwork to enhance performance.