of Leadership Styles on Service Delivery

Abstract

Analysing the effect of leadership styles on service delivery was the aim of this case study of Ministry of Lands, Physical Planning and Housing, Nakuru County. The study was conducted in the Ministry of Lands, Physical Planning and Housing.The study covered three leadership paradigm; classical, transactional and transformational, analyzing their effect on service delivery. The specific objective of the study are; To analyze the effect of transactional leadership style on service delivery in Nakuru County; To analyze the effect of classical leadership style on service delivery in Nakuru County and To analyze the effect of transformational leadership style on service delivery in Nakuru County.The reviewed literature indicated empirical research gap on effect of selected leadership styles on service delivery which this study hopes to fill. Descriptive survey design with the target population of291employees working in the Ministry of Lands, Physical Planning and Housing, County Government of Nakuru was adopted. The study usedprobabilisticto arrive at the sample size technique formula recommended by Naissuma (2000) and further used simple random sampling to pick the 141 samples required. This study utilized a self-administered structured questionnaire to collect data. The study used regression analysis to establish the relationship between the selected leadership styles and service delivery at the Ministry. The study kept confidential information collected from the respondent and was only used for academic purpose. The study established that Transactional and classical leadership styles have significant effect on service delivery in the Ministry of Lands, Physical Planning and Housing, Nakuru County whereas transformational leadership style had no significant effect on service delivery.